Operational Capacity Building

Support and enabling functions, such as finance, accounting, HR,and technology, are the backbone of every successful organization. Frontline operations and activities, as well as the organization’s branding and the perceptions of different stakeholders, depend heavily on the robust and strong functioning of their back office.

Our goal is to strengthen your back office, which, in tandem with your capable front office, will lay the foundation for your long-term survival, growth, and high impact.

We take over three key back-office functions – Finance and Compliance, HR and People function, and Digital presence. Partner NGOs outsource these non-core activities to us and do not have to spend any time or resources executing these functions. Your back office (non-core) is our front office (core).

We have expert teams and structures that can handle
specialised functions like finance and accounting, legal
compliance, HR activities, and digital presence to provide the support that every NGO needs

Our services

Finance & Compliance

Why Is This Function Important?

Finances are critical for survival and growth
Keeping track of your cash flows helps you plan your spending and fundraising
Budgeting and financial analysis help you plan your future projects and your ability to execute them
Compliance with regulations is a must to ensure a blemish-less survival and credibility with donors and regulators

What Process Do We Handle?

Book keeping and accounting
Handling audits
Compliance with tax laws
Reporting and filings to regulators
Maintaining statutory records
Conducting board / trustee meetings
Budgeting
Costing of projects
Customised reports for donors/CSR companies
Proposal making / RFP responses

How Do The NGO Partner Benefit?

Access to timely financial information and analysis
Availability of expert advice on key financial decisions
Robust controls on costs and reporting of alerts.
Timely compliance with filings and responses to queries from regulators
Strong credentials with donors, including customized financial reporting and proactive communication

Human Resource

Why Is This Function Important?

Motivated and dedicated employees are key to successful execution of projects.
Good people practices facilitate creation of a good work culture
Retaining dedicated and talented employees is critical
To ensure consistently good quality output
Create second line and build organisational capability

What Process Do We Handle?

Hosting HRMS
Payroll management
Employee helpdesk
Assistance in recruiting – drafting job descriptions, candidate evaluation
Statutory filings – PF, ESI
Drafting people policies

How Do The NGO Partner Benefit?

Streamlined processes ensure positive work environment, consistency and clarity
Operations become more process- driven and less people-dependent
Knowledge about best practices and trends in the sector become more accessible
Many believe that data secrecy is better protected outside than inside the organization

Digital Marketing

Why Is This Function Important?

In this age of easy access to information and internet, active digital presence is pre-requisite for any organization
It is important that information about what you do and what problem you are addressing is made available to those –
Who do not know you
Who know you and are interested in tracking your growth
Who want to help, donate, volunteer, partner with you

What Process Do We Handle?

Website design, content writing. hosting
Website maintenance, content updation, support, managing the Contact Us responses
Social media – Setting up accounts, posting content, monitoring responses
Connect – E-mail management, drafting mailers, reporting feedback; donor communication and management

How Do The NGO Partner Benefit?

Creation and maintenance of website
Updated content with latest developments, achievements
Responsive email management
Dissemination of information to stakeholders – donors, employees, public at large
Promotion for individual donation

CFO services

With the NGOs growing in size and raising significant funds at regular intervals, financial management has gained prominence. For those NGOs who have their basic book-keeping taken care of but miss the resources at senior levels, we come in to handle the job which ideally a CFO was expected to do.

Role of a CFO has become increasingly critical for these reasons:

Need for funds and financial management was never more serious.
Compliance or rather cost of non-compliance is increasing by the day.
Donors are getting more demanding – asking for better controls, timely reporting, better governance.
NGO Founders need some one to help with strategic planning, long term survival and bring in more credibility in front of the Donors

We bring in strong credentials and experience in Finance, Financial management, Compliance, Fund raise.
We follow a structured methodology as we work in close co-ordination with your in-house team or service provider

Methodology

Gain in-depth understanding of:
- Services
- Operations
- Organisation
- Cost structure
- Funding sources and background
Close frequent interaction with the Accounting team or Outsourced service vendor
Involvement in key interactions on future projects, donor discussions, capital investment decisions

Service delivery

Dedicated Manager level resource – oversight by
the Senior management
Online access to the Accounting system would be
essential. Need based access to other systems / platforms
Service delivery will be virtual (by default) – Need
based visits / meetings can be discussed

Deliverables

Weekly structured calls with the CEO / COO
Monthly Management reporting
Need based reporting to Donors
Evaluation of key capex, budgeting decisions
Participation in Board/ advisor meetings (optional)
Help in Pitch document preparation
Signing on behalf of partner NGO is not contemplated