By default, every organization would want to handle every process in-house. The apparent reasons for this preference are – better control, confidentiality of data, outsourcing is costlier, discomfort about off site work

A simple definition of back-office is – any process or function that is not customer (or supplier) facing or does not have a customer (or supplier) touch point is back-office. It is likely that a function, say Sales, is customer

Functioning of NGOs is no different than a for-profit business organisation except that NGOs work for a social cause and not for giving returns to the investors. NGOs face all challenges that a for-profit enterprise faces –