Capacity development of the social sector organizations has been frequently used as a buzz word to mean improvement in sustainability of these organizations.

Functioning of NGOs is no different than a for-profit business organisation except that NGOs work for a social cause and not for giving returns to the investors. NGOs face all challenges that a for-profit enterprise faces –

By default, every organization would want to handle every process in-house. The apparent reasons for this preference are – better control, confidentiality of data, outsourcing is costlier, discomfort about off site work